i may have mentioned this elsewhere, but with smartphones, i keep thinking of the virilio quote related to tech innovation:
The integral accident
Virilio believed that technology cannot exist without the potential for accidents. For example,
Virilio argued that the
invention of the locomotive also contained the
invention of derailment. He saw the Accident as a rather negative growth of social positivism and scientific progress.
(
https://en.wikipedia.org/wiki/Paul_Virilio#:~:text=war in miniature'.-,The integral accident,social positivism and scientific progress)
so with the smartphone, the upside is that you get the all world's information at your fingertips and the ability to communicate it to anyone, but the shadow side is information overload/obesity and no one answers your calls.
it's similar to what another sociologist, zygmunt bauman, said about phones - you think they're connecting you, but really the ability to disconnect is as much what they afford