i don't think they deserve to be on a shitlist, though. for example, i much prefer banking via ATM or online from home than having to somehow get to a bank between 9:00 am-3:30 pm, stand in line and then have to deal with a slow, grumpy bank teller. also, isn't it much better to be able to research and book a place to stay online in minutes as opposed to wasting time making an appointment at a travel agent and having them book the (always more expensive) room?You can add AirBnB and pretty much any bank to the shitlist. Clever to let the actual costumers do lots of administrative work and call it all "convenience"
yes, i agree it sucks that amazon kills small brick-and-mortar retail stores, but lots of tech firms have disrupted and improved industries that were historically overpriced, non-competitive and not customer friendly.